Last updated: 2nd November 2025
At DebitDots, we strive to deliver accurate, reliable, and professional accounting services to all our clients. Since our offerings are service-based and not related to physical goods, we do not accept returns. However, we understand that certain situations may require special consideration.
1. Service Nature
Our services include accounting, bookkeeping, financial reporting, and related professional support. These are intangible and customized according to each client’s specific requirements and scope of work.
2. Payment Terms
Payments may be collected before, during, or after the completion of services, depending on the agreed terms outlined in the engagement or invoice.
3. Revisions and Client Satisfaction
If a client is not fully satisfied with the delivered work, DebitDots may provide reasonable revisions to ensure the service meets the agreed scope and quality expectations. Revisions are offered only when the request aligns with the original scope of work.
4. Refund Eligibility
Refunds are only considered under the following conditions:
- The service has not been delivered as per the agreed scope of work.
- The client has clearly communicated the concern within a reasonable time after delivery (typically within 7 business days).
- DebitDots has been given the opportunity to review and, where applicable, rectify the issue through revisions.
Refunds will not be issued in cases where:
- The client changes their mind after work has started.
- The dissatisfaction is due to reasons outside the agreed scope.
- The service has been completed or revisions have been accepted.
5. Refund Process
Approved refunds will be processed using the same payment method originally used for the transaction. Processing time may vary depending on your financial institution, but refunds are typically completed within 7–10 business days.
6. Contact Us
For refund requests or questions about our policy, please contact us at:
📧 [email protected]